ABSTRACT

Objective : This study analyzed the emotional labor, burnout, and job attitude based on the duties of occupationaltherapists and investigated the relationship between these factors. Methods : We conducted surveys from March 27 to April 27, 2014. The general characteristics, emotional labor,burnout, and job attitude of the therapists were examined using a frequency analysis, and descriptive statisticswere presented. The differences between emotional labor, burnout, and job attitude based on their generalcharacteristics were analyzed using a t-test and ANOVA. We used the Pearson’s correlation coefficient to seewhether there was a correlation between emotional labor, burnout, and job attitude. To see what factors have aneffect on job attitude, we also conducted a multiple stepwise regression analysis. Results : A significant positive correlation in emotional labor and burnout (r=.477), and a significant negativecorrelation in burnout (r=-.449) and emotional labor (r=-.215), were found regarding the job attitude. Burnoutwas the main factor affecting the job attitude (F=22.400, Adjusted R2=.19). Conclusion : Our results show that as therapists experience more intense emotional labor, they show a higherburnout and a drop in job attitude. Burnout was shown to have an effect on their job attitude; the less burnoutexperienced by a therapist, the better their job attitude is.